Osaka - ELECTRONIC COMPLAINTS BOOK

ELECTRONIC COMPLAINTS BOOK

IDENTIFICATION OF THE COMPLAINING CONSUMER

Full Name *

Address *

DNI / C.E *

Phone *

E-mail address *

Minor

IDENTIFICATION OF THE CONTRACTED GOOD

Well Contracted

Local

Amount Claimed

Description:

DETAILS OF THE COMPLAINT AND THE CONSUMER'S REQUEST

Claim

Detail *

Order *

RECLAMO: Dissatisfaction related to products or services.
QUEJA: Dissatisfaction not related to products or services, or discomfort or discontent regarding customer service.

* The formulation of the claim does not prevent to resort to other means of dispute resolution nor is it a prerequisite to file a complaint before INDECOPI.

* The supplier must respond to the claim within a period not exceeding (30) calendar days, and may extend the period for up to thirty (30) more days, prior notice to the consumer.